PROPERTY DAMAGE
In no event will ServoCity be liable to you for damages; including lost profits, lost savings or consequential or incidental damages arising out of the use of or inability to use merchandise purchased from us.

INFORMATION
Information on our site can change from time to time from our technical department or from our suppliers. This information includes technical data, schematics, prices and product recommendations. We are not responsible for any damages; including lost profits, lost savings or consequential or incidental damages arising out of the use of this information whether correct or incorrect.

WARRANTY INFORMATION
ServoCity is not responsible for warranty repairs or returns for any third-party products. Contact the manufacturer for warranty information.

RETURNING MERCHANDISE
Conditions applicable to all ServoCity product returns
RETURNS MUST INCLUDE A NOTE WITH THE FOLLOWING INFORMATION:
1. Your name
2. Your address
3. The sales receipt number
4. Your phone number
5. Explanation of the problem
6. Explanation of what you would like us to do
RETURNS THAT DO NOT INCLUDE THIS INFORMATION WILL NOT BE ACCEPTED.
(Product that arrives with no contact information, just returned product will be discarded)

· The item(s) must have been purchased from ServoCity within the last 30-Days.
· The item(s) is 100% complete and in new and unused condition.
   Mounting the parts, installing the parts in a model, “hacking” or modifying the parts, installing software, and discarding the packing materials are some examples of what constitutes as used merchandise.
· All applicable manufacturer warranty slips and registration cards must be blank and included in the return.
· We do not accept returns via COD or billed to ServoCity in any way.
· Shipping charges for returns are not refundable. Customer is responsible for shipping charges and risk of loss on all return shipments. We highly recommend using a reputable shipping carrier capable of providing proof of delivery, as well as properly packing your return shipment. We also recommend insuring large items against loss or damage during shipment.
· Any additional shipments from ServoCity, due to exchanges, will be shipped at the customer’s expense. ServoCity’s free shipping policy applies to the original order only.
· For quicker service, please include a note with any returned items stating what the issue is and what action needs to be taken.
· A restocking fee of 10% will be applied to returned merchandise. Some exceptions apply.

Order Discrepancies
There is no restocking fee for returns due to order discrepancies on our part.
All order discrepancies (shortages, mislabeled or damaged product, or overages) must be reported to ServoCity within five (5) days of receipt of the merchandise. Email orders@servocity.com or call our support department at (620) 221-0123 to report any order discrepancies. Please have the following information on hand when calling to report an error: customer name, order method (Web or phone), purchase date, and order information.

Third-Party Defective Merchandise
If the merchandise is inoperable, but has no apparent damage, it is considered defective. Defective and DOA (Dead on Arrival) product must be sent to the manufacturer for repairs and/or replacement. The instructions for how to handle returning products to the manufacturer will vary since each manufacturer handles defects differently. Both Hitec and Futaba have top-notch service departments.

Defective product that is sent directly back to ServoCity will be forwarded to the manufacturer for repair or replacement. This will take much longer than sending it directly to the manufacturer.

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ServoCity is a registered trademark of Robotzone, LLC.