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FTC Frequently Asked Questions

How long does it take for my order to ship and arrive?
Typically orders placed by 1PM Central will ship out the same day. Orders placed after 1PM Central will ship out the following day. Expedited orders will ship out based on their specialized timeframe. Orders totaling less than $200 will ship USPS Priority Mail (unless otherwise specified) with a 2-3 business day transit. Orders over $200 will ship UPS Ground (unless otherwise specified) with a 3-5 business day transit. During a sale orders may ship 1-2 days later than expected; however, that is very uncommon.

Who is the manufacturer of Actobotics®?
There are many distributors of the Actobotics® product line. Robotzone®, LLC is the manufacturer of Actobotics®. is a division of Robotzone®, LLC.

Do you accept School Purchase orders?
Absolutely. If you would like to submit a purchase order, please review the bullets below and complete your Credit Application for approval.

  • We accept purchase orders from accredited schools in the US only.
  • Minimum order of $250 to qualify for NET 30 terms. 
  • Please mail your school PO and credit application to the address below. For faster account activation, you may fax your purchase order to 620-221-0858 or e-mail [email protected] 
  • We only accept purchase orders in official school formats that use assigned purchase order numbers. No letterheads or blank head POs.
  • The purchase order must have an authorized signature of a school official.
  • Please include a phone number for the school’s purchasing department.

How do FIRST® Discounts work?
Every FIRST® team is eligible for a 25% off discount code, you can apply here.
The code will give your team a 25% discount on all ServoCity items, excluding Futaba Servos and all Transmitters..

Can we use the Actobotics® and/or the ServoCity® logo on our website, t-shirts, robots, etc.?
Yes please! Robotzone®, LLC, ServoCity® and Actobotics® owns valuable assets in the form of trademarks and copyrights and are legally entitled to restrict any unauthorized or commercial use of these assets. When using the Actobotics® or ServoCity® logo you must use one of the logos available below.
Actobotics Logo (White Background) 3.38KB
ServoCity Logo (White Background) 176KB

Is there a place our team can access STEP files for all Actobotics® components?
STEP files for Actobotics® products can be accessed on the individual product page.  You can also download the below .zip file that includes nearly all of the STEP files we currently have available.

Still need more info? We’d love to help!
Call (620) 221-0123 or e-mail:
Team Discounts
[email protected]
Sponsorship Information & Public Relations
[email protected]

[email protected]
General Sales Information

  • Can you quote me a price?
  • Do you carry this product?

[email protected]
Order and Purchasing Information

  • What is the status of my order?
  • Can I get a tracking number?
  • There was a problem with my order...
  • How much will shipping be?

[email protected]
Product Inquiries and Purchasing Suggestions

  • What product should I buy?
  • I need specifications for...
  • What accessories do I need?
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