Tech Support Service
Need help getting pointed in the right direction for your project? Our friendly tech support team is here to help! Reach out to us via email (firstname.lastname@example.org) or phone (620-221-0123).
Help Us Help You
To streamline your support experience here are some things to consider before giving us a call or email:
- A Picture is Worth a Thousand Words
And videos are even better! It is amazing how much you can tell from seeing and hearing something operate. If you can take a video with your phone and send us the video or link to the video, that can often shed a lot of light on the situation and help us get to the bottom of the situation much faster.
- Get Connected to Our Free Resources
Our Servo FAQs, Glossary, and STEP FILE Library may get you the information you seek. We also work hard at creating Product Insights which can be seen in the image gallery of product pages. And don't forget to subscribe to our YouTube channel and follow us on Facebook for tech tips.
- Support Scope
A great way to avoid frustration is by properly setting expectations. We are here for you and want to help you troubleshoot your project and connect you with the right parts to get up and running. However in order to be able to have the time to help everyone on the line, there are some reasonable limitations to the support service we offer. For example we do not offer design services (in other words, we cannot spec out all the parts for your project). We don't have hard-and-fast rules here in terms of amount of time or number of parts etc.. it is more about being reasonable with each other's time. We do reserve the right for our support technicians to limit support time at their discretion. This is generally reserved for pretty extreme cases though.